Welcome to www.getbackoptions.com ! We are committed to providing you with high - quality automotive parts, screw fasteners and other products and services. The following is our returns policy. Please read it carefully.
1. Return Conditions
- The return or exchange request for the goods must be submitted within 14 days after the purchase.
- The goods should be kept in their original condition, including but not limited to being unused, undamaged, with the original packaging intact, and all accessories complete. Damage caused by improper use by the customer is not within the scope of return or exchange.
- Please provide a valid purchase voucher, such as an order number, invoice or receipt, etc.
- If you are applying for a return or exchange due to quality problems of the goods or damage to the goods, please also provide clear photos of the goods so that we can confirm the problem situation.
2. Return Process
- Please first contact our customer service team through the customer service channels on our website (www.getbackoptions.com) or send an email to [Customer Service Email] to explain the reason for the return or exchange and provide relevant photos (if any) as required.
- The customer service staff will review your application within 7 working days after receiving it and inform you whether you meet the return or exchange conditions.
- If the application is approved, we will provide you with the return address and notify you that you need to use the postal method adopted at the time of purchase for the return. If the return or exchange is due to the customer's own mistake in purchasing the goods (not due to the company's mistakes such as wrong delivery), all the resulting shipping costs shall be borne by the buyer (the party returning the goods). Please be sure to keep the tracking number of the return.
- After we receive the returned goods and confirm that they are in order, we will process the refund or exchange within 7 working days. The refund will be returned to your account according to the original payment method, and the refund arrival time is subject to the refund arrival time of the buyer's payment route. The refund arrival time of different payment channels varies, and it may take several working days to several weeks. Please be patient.
3. Special Circumstances
- Customized products and products clearly marked as non - returnable or non - exchangeable in promotional activities do not apply to this returns policy, unless there are quality problems with the products.
- In case of quality problems with the goods or mistakes in delivery by our company and other company - responsible issues, we will bear the return shipping cost; if it is not due to the above - mentioned company - responsible issues but due to the customer's own reasons (such as wrong purchase of goods) resulting in return or exchange, the shipping cost shall be borne by the customer.
If you have any questions about our returns policy or need further assistance, please feel free to contact our customer service team. We will serve you wholeheartedly!